Cancellation & refund policy

Placeholder wording — have this reviewed before you submit it for payment-gateway activation.

Cancelling an order

You can cancel any order free of charge before it is dispatched. Write tocare@amrutham.food with your order number and we will confirm the cancellation and start the refund the same working day.

Once an order has been handed to the courier it can no longer be cancelled, but it is still covered by the returns terms below.

Damaged, spoiled or incorrect items

If anything arrives broken, leaking, past its date or simply not what you ordered, send us a photograph within 48 hours of delivery. We will replace the item or refund it in full, whichever you prefer. You will not be asked to ship anything back.

Returns

Because these are food products, opened items cannot be returned for safety reasons. Unopened items in their original packaging can be returned within7 days of delivery.

How refunds are paid

Refunds are issued to the original payment method through our payment partner. Once we approve a refund it is initiated within3 working days, and the money typically reaches your account within 5 to 7 working days, depending on your bank.

Where a refund is partial (for example one item in a larger order), the delivery charge is refunded only if the whole order is cancelled.

Questions